Refund And returns Policy:

Last updated: March 2026

Thank you for shopping with Slothies (https://slothies.co.uk/). We want you to be completely satisfied with your purchase. This policy outlines your rights and how returns and refunds are handled.

1. Your Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

To exercise your right to cancel, you must inform us within 14 days of receiving your order.

You can do this by contacting us at:

Email: hello@slothies.co.uk
Website: https://slothies.co.uk/

Once you notify us, you then have 14 additional days to return the item.

2. Return Conditions

To be eligible for a return:

  • Items must be unused and in their original condition

  • Items must be returned in their original packaging

  • Proof of purchase may be required

We reserve the right to refuse a return if the item has been used, damaged, or altered.

3. Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods

  • Personalised or custom-made products

  • Items sealed for hygiene reasons that have been opened

  • Digital downloads or services once delivered

If your item falls into one of these categories, it will be clearly stated at the time of purchase.

4. How to Return an Item

To initiate a return, please contact us first at:

Email: hello@slothies.co.uk

We will provide instructions on where to send your item.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

5. Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved:

  • Your refund will be processed to your original payment method

  • Refunds are typically issued within 5–10 business days

Original shipping costs may not be refunded unless the return is due to an error on our part.

6. Faulty or Incorrect Items

If you receive an item that is:

  • Faulty

  • Damaged

  • Incorrect

Please contact us within 48 hours of delivery with details and, where possible, photos of the issue.

We will arrange a replacement or full refund, including return shipping where applicable.

7. Exchanges

If you wish to exchange an item, please contact us first. Exchanges are subject to stock availability.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your payment provider or bank

  3. If the issue persists, please contact us

9. Contact Us

If you have any questions about returns or refunds, please contact us